Thank you for choosing GlobalTrotter for your travel needs. We want to ensure that you have a smooth and enjoyable experience when booking with us. Please read our return and refund policy carefully before making any bookings.
1. Booking Cancellations
a. Flight Bookings: Flight bookings may be subject to cancellation fees and penalties imposed by the airlines. These fees vary depending on the airline, fare type, and the time of cancellation. Please refer to the specific cancellation policy provided by the airline at the time of booking.
b. Hotel Bookings: Hotel bookings may be cancelled free of charge up to a certain deadline, typically 24 to 48 hours before the scheduled check-in date. Cancellations made after this deadline may be subject to a cancellation fee equivalent to one night’s stay or more, as determined by the hotel’s cancellation policy.
c. Tour and Activity Bookings: Tour and activity bookings may be cancelled or modified, subject to the terms and conditions of the tour operator or activity provider. Some tours and activities may have a non-refundable booking policy, especially for special events or peak seasons.
2. Refund Process
a. If you are eligible for a refund according to the cancellation policy applicable to your booking, refunds will be processed back to the original form of payment used for the booking.
b. Refunds for cancellations made within the allowed cancellation period will be processed promptly. However, please note that it may take up to 7-14 business days for the refund to reflect in your account, depending on your bank or credit card provider.
3. Refund Exceptions
a. GlobalTrotter reserves the right to withhold refunds in cases where the cancellation or modification request does not comply with the terms and conditions of the booking or if the service provider refuses to grant a refund.
b. In cases of force majeure events, such as natural disasters, political unrest, or government-imposed travel restrictions, refunds may be subject to the discretion of the service provider and may be processed in accordance with their policies.
4. Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at [contact email] or [contact phone number]. We’re here to assist you and ensure that your travel experience with GlobalTrotter is hassle-free.
